Frequently Asked Questions
If you have booked a non-refundable rate, the booking will be charged immediately and is non-refundable or amendable. You can cancel your booking, but 100% of the reservation fee will be charged.
Tourist tax is a municipal tax for paid accommodation in Amsterdam. The Amsterdam city council requires each tourist to pay 7% of the total room price + EUR 3 per person, per night tourist tax for accommodation to improve the city and its facilities. More information can be found at: www.amsterdam.nl/nl/community-taxes/tourist-tax.
Unfortunately we do not offer a shuttle service. The quickest and easiest way is to take the train from Schiphol. The train runs every 15 minutes from 06:00 until midnight.
Please visit our contact page for more information.
During your stay
Unfortunately we cannot allow pets in the hotel.
Bookings canceled after 48 hours prior to arrival and no-show will incur a 100% penalty.